Frequently asked questions
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
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What is the difference between the Traditional and the Black?
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What is the sizing process?
What does the ring come with?
What is the gifting process?
What is the average shipping time?
Can I update my delivery address?
Which carrier does NANACO use?
Does NANACO deliver to PO boxes?
Where does NANACO ship from?
Where are the rings made from?
What shipping or import fees do I have to pay?
Countries NANACO ships to?
What is the return policy?
How do I exchange my ring?
Can I return or exchange after I've already exchanged it once?
Can I still return without the original box?
Can you send a new or replacement ring to a different address/recipient?
How long does it take for a return to be processed?
